:root {
  --ink: #1B2430; --sub: #556070; --line: #D9E3E1; --mist: #EEF4F3; --paper: #FFFFFF;
  --deep: #0E3B43; --teal: #0F766E; --teal-soft: #DCEFEC; --gold: #E0A526; --rust: #B4532A; --rust-soft: #F7E6DE;
  --radius-s: 6px; --radius-m: 12px; --radius-l: 20px;
  font-family: "Hiragino Sans", "Noto Sans JP", "Yu Gothic UI", Meiryo, system-ui, sans-serif;
  color: var(--ink); background: var(--mist); line-height: 1.7; font-size: 15px;
}
* { box-sizing: border-box; }
body { margin: 0; min-height: 100vh; }
button, input, select, textarea { font: inherit; color: inherit; }
button { cursor: pointer; border: 0; border-radius: var(--radius-s); padding: 10px 16px; background: var(--teal); color: #fff; font-weight: 600; }
button.secondary { background: var(--paper); color: var(--teal); border: 1px solid var(--teal); }
button.ghost { background: transparent; color: var(--sub); padding: 6px 10px; }
button:disabled { opacity: .5; cursor: default; }
:focus-visible { outline: 3px solid var(--gold); outline-offset: 2px; }
input, select, textarea { border: 1px solid var(--line); border-radius: var(--radius-s); padding: 10px 12px; background: var(--paper); width: 100%; }
a { color: var(--teal); }
.hidden { display: none !important; }

/* ログイン */
.login { max-width: 420px; margin: 12vh auto; padding: 0 20px; }
.login h1 { font-size: 26px; line-height: 1.4; margin: 0 0 8px; color: var(--deep); }
.login p { color: var(--sub); margin: 0 0 24px; }
.login form { display: grid; gap: 12px; }
.devcode { background: var(--teal-soft); padding: 8px 12px; border-radius: var(--radius-s); font-size: 13px; }
.error { color: var(--rust); font-size: 14px; min-height: 1.2em; }

/* アプリ */
.app { display: grid; grid-template-columns: 340px 1fr; min-height: 100vh; }
.rail { background: var(--deep); color: #E8F1EF; padding: 28px 24px; display: flex; flex-direction: column; gap: 22px; }
.rail h2 { font-size: 13px; font-weight: 600; color: #9FC4BE; margin: 0 0 6px; }
.pass { background: #13545E; border-radius: var(--radius-l); padding: 22px; box-shadow: 0 10px 30px rgba(0,0,0,.25); }
.pass .who { font-size: 13px; color: #CFE5E1; }
.pass .amount { font-size: 34px; font-weight: 700; letter-spacing: .01em; color: #fff; line-height: 1.2; margin-top: 10px; }
.pass .avail { font-size: 12px; color: #BFDCD7; }
.pass .other { margin-top: 12px; font-size: 14px; color: #fff; }
.pass .card-line { margin-top: 16px; display: flex; justify-content: space-between; gap: 12px; white-space: nowrap; font-size: 13px; color: #E0A526; font-weight: 600; }
.rail .note { font-size: 12px; color: #9FC4BE; }
.stat { display: flex; justify-content: space-between; align-items: baseline; border-top: 1px solid rgba(255,255,255,.12); padding-top: 12px; }
.stat strong { font-size: 22px; color: #fff; }
.kyc { font-size: 13px; }
.kyc button { margin-top: 8px; width: 100%; background: var(--gold); color: var(--ink); }
.tx { font-size: 12px; display: grid; gap: 4px; }
.tx div { display: flex; justify-content: space-between; color: #CFE5E1; }
.rail .bottom { margin-top: auto; display: flex; justify-content: space-between; font-size: 12px; color: #9FC4BE; }
.rail .bottom button { color: #CFE5E1; }

.main { display: flex; flex-direction: column; height: 100vh; }
.banner { margin: 16px 24px 0; padding: 12px 16px; border-radius: var(--radius-m); background: var(--rust-soft); color: var(--rust); display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.banner button { background: var(--rust); }
.thread { flex: 1; overflow-y: auto; padding: 24px; display: flex; flex-direction: column; gap: 14px; }
.empty { margin: auto; max-width: 520px; text-align: left; }
.empty h1 { font-size: 28px; line-height: 1.4; color: var(--deep); margin: 0 0 12px; }
.empty p { color: var(--sub); margin: 0 0 16px; }
.chips { display: flex; flex-wrap: wrap; gap: 8px; }
.chips button { background: var(--paper); color: var(--deep); border: 1px solid var(--line); font-weight: 500; }
.msg { max-width: 640px; padding: 12px 16px; border-radius: var(--radius-m); white-space: pre-wrap; }
.msg.user { align-self: flex-end; background: var(--teal); color: #fff; border-bottom-right-radius: 4px; }
.msg.ai { align-self: flex-start; background: var(--paper); border: 1px solid var(--line); border-bottom-left-radius: 4px; }
.msg .meta { display: block; font-size: 11px; color: var(--sub); margin-top: 6px; }
.notice { align-self: flex-start; font-size: 13px; color: var(--rust); background: var(--rust-soft); padding: 6px 12px; border-radius: var(--radius-s); }
.cards { align-self: flex-start; display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 10px; width: min(100%, 720px); }
.card { background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius-m); padding: 14px; display: flex; flex-direction: column; gap: 4px; }
.card h3 { font-size: 15px; margin: 0; line-height: 1.4; }
.card .price { font-size: 18px; font-weight: 700; color: var(--deep); }
.card .sub { font-size: 13px; color: var(--sub); }
.card a { margin-top: auto; padding-top: 8px; font-size: 14px; font-weight: 600; }
.sample { align-self: flex-start; font-size: 12px; color: var(--sub); }
.composer { border-top: 1px solid var(--line); background: var(--paper); padding: 14px 24px; display: grid; grid-template-columns: auto 1fr auto; gap: 10px; align-items: center; }
.composer .loc { background: var(--mist); color: var(--sub); font-weight: 500; font-size: 13px; }
.composer .loc.on { background: var(--teal-soft); color: var(--teal); }
.cost { font-size: 12px; color: var(--sub); padding: 0 24px 10px; background: var(--paper); }

/* 規約ダイアログ */
dialog { border: 0; border-radius: var(--radius-m); max-width: 520px; padding: 24px; }
dialog::backdrop { background: rgba(14, 59, 67, .5); }
dialog h2 { margin-top: 0; color: var(--deep); }
dialog ul { padding-left: 1.2em; color: var(--sub); }
dialog .actions { display: flex; gap: 10px; justify-content: flex-end; }

@media (max-width: 860px) {
  .app { grid-template-columns: 1fr; }
  .rail { padding: 16px; gap: 12px; }
  .rail .hide-sm { display: none; }
  .main { height: auto; min-height: 70vh; }
}
@media (prefers-reduced-motion: reduce) { * { transition: none !important; animation: none !important; } }

/* Laravel版の追加 */
.field-error { color: var(--rust); font-size: 13px; }
.flash { margin: 16px 24px 0; padding: 10px 14px; border-radius: var(--radius-m); background: var(--teal-soft); color: var(--teal); }
.flash.warn { background: var(--rust-soft); color: var(--rust); }
.inline { display: inline; }
.rail a { color: #CFE5E1; }
.recent { display: grid; gap: 2px; font-size: 13px; }
.recent a { text-decoration: none; padding: 4px 0; }
.recent a.current { color: var(--gold); font-weight: 600; }
.terms { max-width: 640px; margin: 8vh auto; padding: 0 20px; }
.terms h1 { color: var(--deep); font-size: 24px; }
.terms ul { color: var(--sub); }
.terms label { display: flex; gap: 8px; align-items: center; margin: 16px 0; }
.terms input[type=checkbox] { width: auto; }
.composer .loc[aria-pressed=true] { background: var(--teal-soft); color: var(--teal); }
.error-page { max-width: 520px; margin: 15vh auto; padding: 0 20px; }
.pass .card-line { font-size: 12px; }
.pass .card-line span:first-child { overflow: hidden; text-overflow: ellipsis; min-width: 0; }

/* 送信中の表示 */
.msg.thinking { display: inline-flex; align-items: center; gap: 10px; color: var(--sub); }
.dots { display: inline-flex; gap: 4px; }
.dots i { width: 7px; height: 7px; border-radius: 50%; background: var(--teal); opacity: .25; animation: vc-dot 1.2s infinite ease-in-out; }
.dots i:nth-child(2) { animation-delay: .2s; }
.dots i:nth-child(3) { animation-delay: .4s; }
@keyframes vc-dot { 0%, 80%, 100% { opacity: .25; transform: translateY(0); } 40% { opacity: 1; transform: translateY(-3px); } }
.pending-user { opacity: .85; }
form.busy button[type=submit] { opacity: .5; pointer-events: none; }
form.busy .loc { pointer-events: none; }
@media (prefers-reduced-motion: reduce) { .dots i { animation: none; opacity: .6; } }


/* コンシェルジュ / 人力オペレーター */
.affinity-tags { display:flex; gap:5px; flex-wrap:wrap; }
.affinity-tags span { font-size:11px; border:1px solid rgba(255,255,255,.24); padding:2px 7px; border-radius:999px; color:#E8F1EF; }
.msg.operator { align-self:flex-start; background:#FFF8E7; border:1px solid #E8CF95; border-bottom-left-radius:4px; }
.operator-label { display:block; font-size:11px; font-weight:700; color:#9A6B05; margin-bottom:4px; }
.operator-desk { margin:0 24px 10px; padding:12px 14px; background:var(--paper); border:1px solid var(--line); border-radius:var(--radius-m); }
.operator-head { display:flex; justify-content:space-between; gap:12px; align-items:center; }
.operator-head strong { color:var(--deep); display:block; }
.operator-head span { color:var(--sub); font-size:12px; }
.demo-badge { background:var(--gold); color:var(--ink)!important; border-radius:999px; padding:2px 8px; font-weight:700; }
.operator-case { margin-top:9px; padding:8px 10px; background:var(--mist); border-radius:var(--radius-s); font-size:13px; }
.case-status { margin-left:8px; font-size:11px; color:var(--teal); }
.case-summary { color:var(--sub); margin-top:2px; }
.desk-message { margin-top:6px; background:#fff; border-left:3px solid var(--gold); padding:5px 8px; }
.operator-desk details { margin-top:8px; }
.operator-desk summary { cursor:pointer; color:var(--teal); font-weight:600; font-size:13px; }
.operator-form { display:grid; grid-template-columns:180px 1fr auto; gap:8px; margin-top:9px; }
.operator-form textarea { grid-column:1 / 3; }
.operator-form button { grid-row:1 / 3; grid-column:3; }
.desk-note { grid-column:1 / -1; margin:0; color:var(--sub); font-size:11px; }
@media(max-width:860px){ .operator-form{grid-template-columns:1fr}.operator-form textarea,.operator-form button{grid-column:1;grid-row:auto}.operator-desk{margin:0 12px 8px} }

/* Concierge case lifecycle / payment / rating */
.operator-case.concierge-active {
  border:2px solid #E59B24;
  background:#FFF9EF;
  box-shadow:0 5px 18px rgba(155,103,10,.10);
  padding:14px;
  border-radius:12px;
}
.case-title-row { display:flex; justify-content:space-between; gap:12px; align-items:center; }
.concierge-mark { display:inline-block; margin-right:8px; padding:3px 7px; border-radius:999px; background:#E59B24; color:white; font-size:10px; font-weight:800; letter-spacing:.06em; }
.case-status { margin:0; padding:4px 9px; border-radius:999px; font-size:11px; font-weight:800; background:#FFF0D2; color:#7E4D00; }
.status-completed { background:#E4F4EA; color:#17643B; }
.status-awaiting_payment { background:#FFF0D2; color:#A25A00; }
.progress-rail { display:grid; grid-template-columns:repeat(5,1fr); margin:16px 0 12px; gap:0; }
.progress-step { position:relative; text-align:center; font-size:10px; color:#7D8585; }
.progress-step:before { content:""; position:absolute; top:7px; left:-50%; width:100%; height:2px; background:#D7DDDB; }
.progress-step:first-child:before { display:none; }
.progress-step i { position:relative; z-index:1; display:block; width:15px; height:15px; margin:0 auto 5px; border-radius:50%; border:2px solid #C7CFCC; background:#fff; }
.progress-step.done:before,.progress-step.current:before { background:#E59B24; }
.progress-step.done i { background:#E59B24; border-color:#E59B24; }
.progress-step.current { color:#7E4D00; font-weight:800; }
.progress-step.current i { border-color:#E59B24; box-shadow:0 0 0 4px rgba(229,155,36,.18); }
.payment-card { margin-top:14px; border:1px solid #E6C272; border-radius:10px; padding:14px; background:#fff; }
.payment-head { display:flex; justify-content:space-between; gap:10px; align-items:center; color:#714800; }
.payment-head span { font-size:11px; padding:3px 8px; background:#FFF3D7; border-radius:999px; }
.payment-merchant { margin-top:10px; font-weight:800; }
.payment-description { color:var(--sub); font-size:12px; }
.payment-amount { margin:8px 0 12px; font-size:24px; font-weight:800; color:var(--deep); }
.payment-confirm-form { display:grid; gap:9px; }
.payment-method { padding:9px 10px; border-radius:8px; background:var(--mist); font-weight:700; }
.payment-consent { font-size:12px; display:flex; gap:7px; align-items:flex-start; }
.payment-confirm-form button { justify-self:start; background:#B96F00; border-color:#B96F00; color:#fff; }
.rating-box { margin-top:14px; border-top:1px solid #E7D5AD; padding-top:12px; }
.rating-form { display:flex; flex-wrap:wrap; gap:8px; align-items:center; margin-top:8px; }
.rating-stars { display:flex; flex-direction:row-reverse; gap:4px; }
.rating-stars input { position:absolute; opacity:0; }
.rating-stars span { cursor:pointer; display:inline-block; padding:5px 7px; border:1px solid #DFC58D; border-radius:7px; background:#fff; font-size:12px; }
.rating-stars input:checked + span { background:#FFE3A3; border-color:#E59B24; }
.rating-form input[name=rating_comment] { min-width:260px; flex:1; }
@media(max-width:860px){ .progress-step span{font-size:9px}.case-title-row{align-items:flex-start}.rating-form{display:grid}.rating-form input[name=rating_comment]{min-width:0;width:100%} }
.demo-advance { display:flex; gap:8px; align-items:center; margin-top:10px; padding:8px; background:#FFF1D7; border-radius:8px; }
.demo-advance button { background:#E59B24; border-color:#E59B24; color:#fff; }
.demo-advance span { font-size:11px; color:#806436; }


/* =====================================================================
   Concierge UI v3 - Bootstrap-like resilient component layer
   Scoped rules intentionally come last so older app styles cannot break it.
   ===================================================================== */
:root {
  --vc-orange: #e58b12;
  --vc-orange-dark: #b76600;
  --vc-orange-soft: #fff7e8;
  --vc-green: #198754;
  --vc-blue: #0d6efd;
  --vc-gray-50: #f8f9fa;
  --vc-gray-100: #f1f3f5;
  --vc-gray-200: #e9ecef;
  --vc-gray-300: #dee2e6;
  --vc-gray-500: #6c757d;
  --vc-gray-700: #495057;
  --vc-shadow: 0 0.35rem 1.25rem rgba(27,36,48,.08);
}

/* Main column behaves like a stable application shell. */
.main { min-width: 0; overflow: hidden; }
.thread { min-height: 180px; }

/* Concierge desk container */
.operator-desk {
  margin: 0 24px 14px !important;
  padding: 18px !important;
  background: #fff !important;
  border: 1px solid var(--vc-gray-300) !important;
  border-radius: 14px !important;
  box-shadow: 0 2px 10px rgba(27,36,48,.05);
  color: var(--ink);
}
.operator-desk .operator-head {
  display: flex !important;
  align-items: center !important;
  justify-content: space-between !important;
  gap: 16px !important;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--vc-gray-200);
}
.operator-desk .operator-head strong {
  display: block;
  font-size: 16px;
  line-height: 1.35;
  color: var(--deep);
}
.operator-desk .operator-head div > span {
  display: block;
  margin-top: 3px;
  color: var(--vc-gray-500);
  font-size: 12px;
}
.operator-desk .demo-badge {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 5px 10px;
  background: #fff3cd;
  border: 1px solid #ffecb5;
  color: #856404 !important;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: .05em;
}

/* Each human-concierge request is a proper card. */
.operator-desk .operator-case.concierge-active {
  display: block !important;
  width: 100% !important;
  margin: 16px 0 0 !important;
  padding: 18px !important;
  background: #fff !important;
  border: 2px solid var(--vc-orange) !important;
  border-radius: 14px !important;
  box-shadow: var(--vc-shadow) !important;
  overflow: hidden;
  font-size: 14px;
}
.operator-desk .case-title-row {
  display: flex !important;
  align-items: center !important;
  justify-content: space-between !important;
  gap: 12px !important;
  min-width: 0;
}
.operator-desk .case-title-row > div {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  min-width: 0;
}
.operator-desk .case-title-row b {
  color: var(--deep);
  font-size: 15px;
}
.operator-desk .concierge-mark {
  display: inline-flex !important;
  align-items: center;
  min-height: 24px;
  margin: 0 !important;
  padding: 3px 9px !important;
  border-radius: 999px !important;
  background: var(--vc-orange) !important;
  color: #fff !important;
  font-size: 10px !important;
  font-weight: 800 !important;
  letter-spacing: .08em;
}
.operator-desk .case-status {
  flex: 0 0 auto;
  display: inline-flex !important;
  align-items: center;
  justify-content: center;
  margin: 0 !important;
  padding: 5px 10px !important;
  border: 1px solid #ffd8a8;
  border-radius: 999px !important;
  background: #fff4e6 !important;
  color: #9c5700 !important;
  font-size: 11px !important;
  line-height: 1.2;
  font-weight: 800 !important;
  white-space: nowrap;
}
.operator-desk .status-completed {
  background: #d1e7dd !important;
  border-color: #badbcc !important;
  color: #0f5132 !important;
}
.operator-desk .status-awaiting_payment {
  background: #fff3cd !important;
  border-color: #ffecb5 !important;
  color: #664d03 !important;
}

/* Five-step lifecycle */
.operator-desk .progress-rail {
  display: grid !important;
  grid-template-columns: repeat(5, minmax(0,1fr)) !important;
  gap: 0 !important;
  width: 100%;
  margin: 20px 0 16px !important;
  padding: 0 6px;
}
.operator-desk .progress-step {
  position: relative !important;
  display: flex !important;
  flex-direction: column;
  align-items: center;
  min-width: 0;
  color: var(--vc-gray-500) !important;
  font-size: 11px !important;
  line-height: 1.25;
  text-align: center;
}
.operator-desk .progress-step::before {
  content: "";
  position: absolute !important;
  z-index: 0;
  top: 9px !important;
  right: 50%;
  left: auto !important;
  width: 100% !important;
  height: 3px !important;
  background: var(--vc-gray-300) !important;
}
.operator-desk .progress-step:first-child::before { display: none !important; }
.operator-desk .progress-step i {
  position: relative !important;
  z-index: 1;
  display: grid !important;
  place-items: center;
  width: 20px !important;
  height: 20px !important;
  margin: 0 0 7px !important;
  border: 3px solid #ced4da !important;
  border-radius: 50% !important;
  background: #fff !important;
  box-shadow: none !important;
}
.operator-desk .progress-step.done::before,
.operator-desk .progress-step.current::before { background: var(--vc-orange) !important; }
.operator-desk .progress-step.done i {
  border-color: var(--vc-orange) !important;
  background: var(--vc-orange) !important;
}
.operator-desk .progress-step.done i::after {
  content: "✓";
  color: #fff;
  font-size: 11px;
  font-style: normal;
  font-weight: 900;
  line-height: 1;
}
.operator-desk .progress-step.current {
  color: var(--vc-orange-dark) !important;
  font-weight: 800 !important;
}
.operator-desk .progress-step.current i {
  border-color: var(--vc-orange) !important;
  background: #fff !important;
  box-shadow: 0 0 0 4px rgba(229,139,18,.16) !important;
}
.operator-desk .progress-step span {
  display: block;
  max-width: 100%;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.operator-desk .case-summary {
  margin: 0 !important;
  padding: 12px 14px;
  border-radius: 10px;
  background: var(--vc-gray-50);
  border: 1px solid var(--vc-gray-200);
  color: var(--vc-gray-700) !important;
  line-height: 1.65;
}
.operator-desk .desk-message {
  margin-top: 10px !important;
  padding: 10px 12px !important;
  background: #fffaf0 !important;
  border: 1px solid #ffe0a3;
  border-left: 4px solid var(--vc-orange) !important;
  border-radius: 8px;
  color: #5f480e;
}

/* Demo controls */
.operator-desk .demo-advance {
  display: flex !important;
  align-items: center !important;
  flex-wrap: wrap;
  gap: 10px !important;
  margin-top: 12px !important;
  padding: 12px !important;
  background: var(--vc-orange-soft) !important;
  border: 1px solid #ffe0a3;
  border-radius: 10px !important;
}
.operator-desk .demo-advance button {
  min-height: 38px;
  background: var(--vc-orange) !important;
  color: #fff !important;
}
.operator-desk .demo-advance span { color: #76551f !important; font-size: 11px; }

/* Payment card */
.operator-desk .payment-card {
  margin-top: 14px !important;
  padding: 16px !important;
  background: #fff !important;
  border: 1px solid #f0c36d !important;
  border-radius: 12px !important;
  box-shadow: 0 2px 8px rgba(155,103,10,.07);
}
.operator-desk .payment-head {
  display: flex !important;
  align-items: center !important;
  justify-content: space-between !important;
  gap: 10px !important;
  color: #714800 !important;
}
.operator-desk .payment-head span {
  display: inline-flex;
  padding: 4px 9px !important;
  border-radius: 999px !important;
  background: #fff3cd !important;
  color: #664d03 !important;
  font-size: 11px !important;
  font-weight: 700;
}
.operator-desk .payment-merchant { margin-top: 12px !important; color: var(--deep); font-weight: 800 !important; }
.operator-desk .payment-description { margin-top: 2px; color: var(--vc-gray-500) !important; font-size: 13px !important; }
.operator-desk .payment-amount { margin: 8px 0 14px !important; color: var(--deep) !important; font-size: 28px !important; font-weight: 800 !important; line-height: 1.2; }
.operator-desk .payment-confirm-form { display: grid !important; gap: 10px !important; }
.operator-desk .payment-method { padding: 11px 12px !important; border: 1px solid var(--vc-gray-200); border-radius: 9px !important; background: var(--vc-gray-50) !important; }
.operator-desk .payment-consent {
  display: grid !important;
  grid-template-columns: 18px 1fr;
  align-items: start !important;
  gap: 8px !important;
  margin: 0;
  font-size: 12px !important;
}
.operator-desk .payment-consent input { width: 16px !important; height: 16px; margin: 2px 0 0; }
.operator-desk .payment-confirm-form button { justify-self: start !important; min-height: 40px; background: var(--vc-orange-dark) !important; color: #fff !important; }

/* Rating: no raw browser radios floating around */
.operator-desk .rating-box {
  margin-top: 16px !important;
  padding-top: 16px !important;
  border-top: 1px solid #ead7b1 !important;
}
.operator-desk .rating-box > strong { color: var(--deep); }
.operator-desk .rating-form {
  display: grid !important;
  grid-template-columns: auto minmax(180px,1fr) auto;
  align-items: center !important;
  gap: 10px !important;
  margin-top: 10px !important;
}
.operator-desk .rating-stars {
  display: flex !important;
  flex-direction: row-reverse !important;
  justify-content: flex-end;
  gap: 5px !important;
}
.operator-desk .rating-stars label { position: relative; margin: 0; }
.operator-desk .rating-stars input[type="radio"] {
  position: absolute !important;
  width: 1px !important;
  height: 1px !important;
  opacity: 0 !important;
  pointer-events: none;
}
.operator-desk .rating-stars span {
  display: inline-flex !important;
  align-items: center;
  justify-content: center;
  min-width: 42px;
  height: 38px;
  padding: 0 9px !important;
  border: 1px solid #d8bd85 !important;
  border-radius: 8px !important;
  background: #fff !important;
  color: #795400;
  cursor: pointer;
  font-size: 12px !important;
  font-weight: 700;
  user-select: none;
}
.operator-desk .rating-stars label:hover span,
.operator-desk .rating-stars input:checked + span {
  border-color: var(--vc-orange) !important;
  background: #ffe8b3 !important;
  color: #714800;
}
.operator-desk .rating-form input[name="rating_comment"] {
  width: 100% !important;
  min-width: 0 !important;
  height: 40px;
  margin: 0;
  border: 1px solid var(--vc-gray-300);
  border-radius: 8px;
}
.operator-desk .rating-form button { min-height: 40px; white-space: nowrap; }

/* New human request form */
.operator-desk details {
  margin-top: 14px !important;
  border-top: 1px solid var(--vc-gray-200);
  padding-top: 12px;
}
.operator-desk details > summary {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  cursor: pointer;
  color: var(--teal) !important;
  font-size: 13px !important;
  font-weight: 700 !important;
}
.operator-desk .operator-form {
  display: grid !important;
  grid-template-columns: 180px minmax(0,1fr) auto !important;
  gap: 10px !important;
  margin-top: 12px !important;
  padding: 14px;
  border: 1px solid var(--vc-gray-200);
  border-radius: 10px;
  background: var(--vc-gray-50);
}
.operator-desk .operator-form select,
.operator-desk .operator-form input,
.operator-desk .operator-form textarea {
  min-height: 40px;
  border-color: var(--vc-gray-300);
  border-radius: 8px;
  background: #fff;
}
.operator-desk .operator-form textarea { grid-column: 1 / 3 !important; resize: vertical; }
.operator-desk .operator-form button { grid-column: 3 !important; grid-row: 1 / 3 !important; min-width: 150px; }
.operator-desk .desk-note { grid-column: 1 / -1 !important; margin: 0 !important; color: var(--vc-gray-500) !important; font-size: 11px !important; line-height: 1.5; }

/* Composer always remains visually distinct from concierge work. */
.composer {
  position: sticky;
  bottom: 0;
  z-index: 20;
  box-shadow: 0 -4px 16px rgba(27,36,48,.05);
}
.cost { position: sticky; bottom: 0; z-index: 19; }

@media (max-width: 1100px) {
  .operator-desk .rating-form { grid-template-columns: 1fr; }
  .operator-desk .rating-stars { justify-content: flex-start; }
  .operator-desk .rating-form button { justify-self: start; }
}
@media (max-width: 860px) {
  .operator-desk { margin: 0 12px 10px !important; padding: 14px !important; }
  .operator-desk .case-title-row { align-items: flex-start !important; }
  .operator-desk .progress-step span { font-size: 9px !important; }
  .operator-desk .operator-form { grid-template-columns: 1fr !important; }
  .operator-desk .operator-form textarea,
  .operator-desk .operator-form button { grid-column: 1 !important; grid-row: auto !important; }
  .operator-desk .operator-form button { width: 100%; }
}
@media (max-width: 560px) {
  .operator-desk .progress-rail { grid-template-columns: 1fr; gap: 8px !important; padding: 0; }
  .operator-desk .progress-step { display: grid !important; grid-template-columns: 22px 1fr; gap: 8px; text-align: left; align-items: center; }
  .operator-desk .progress-step::before { display: none !important; }
  .operator-desk .progress-step i { margin: 0 !important; }
  .operator-desk .progress-step span { font-size: 11px !important; white-space: normal; }
  .operator-desk .rating-stars { flex-wrap: wrap; }
  .operator-desk .rating-stars span { min-width: 38px; }
}

/* =====================================================================
   Concierge UI v4 - natural document scrolling + stable desktop shell
   ===================================================================== */
html, body {
  min-height: 100%;
  height: auto !important;
  overflow-y: auto !important;
  overflow-x: hidden;
}

.app {
  min-height: 100vh !important;
  height: auto !important;
  align-items: stretch;
}

/* Keep the account rail visible without making the whole app a fixed-height box. */
.rail {
  position: sticky;
  top: 0;
  align-self: start;
  min-height: 100vh;
  height: 100vh;
  overflow-y: auto;
}

.main {
  display: block !important;
  height: auto !important;
  min-height: 100vh !important;
  min-width: 0;
  overflow: visible !important;
  padding-bottom: 0;
}

/* The message area grows with content. The browser/page owns scrolling. */
.thread {
  display: flex;
  flex-direction: column;
  gap: 14px;
  width: 100%;
  min-height: 360px;
  height: auto !important;
  max-height: none !important;
  overflow: visible !important;
  padding: 24px;
}

/* Keep message composer accessible, but do not trap the page in a 100vh flex layout. */
.composer {
  position: sticky;
  bottom: 0;
  z-index: 30;
  box-shadow: 0 -6px 18px rgba(27,36,48,.07);
}
.cost {
  position: relative;
  z-index: 31;
}

/* Preset buttons remain real, reliable form controls. */
.chips[data-chat-form] {
  position: relative;
}
.chips[data-chat-form].busy {
  opacity: .72;
  pointer-events: none;
}
.chips[data-chat-form] button {
  min-height: 44px;
}

/* Long concierge requests must never be clipped by an ancestor. */
.operator-desk,
.operator-desk .operator-case.concierge-active,
.operator-desk details,
.operator-desk .rating-box,
.operator-desk .payment-card {
  max-height: none !important;
  overflow: visible !important;
}

@media (max-width: 860px) {
  .rail {
    position: relative;
    top: auto;
    height: auto;
    min-height: 0;
    overflow: visible;
  }
  .main { min-height: 70vh !important; }
  .thread { min-height: 320px; padding: 16px 12px; }
  .composer { padding: 10px 12px; }
}

/* =====================================================================
   Concierge UI v5 - aligned workspace + AJAX repaint
   ===================================================================== */
.app {
  grid-template-columns: 310px minmax(0, 1fr) !important;
  background: #eef4f3;
}
.rail {
  width: 310px;
  max-width: 310px;
}
.main {
  width: 100%;
  min-width: 0;
}
.chat-workspace,
.main > .flash,
.main > .banner,
.main > .composer,
.main > .cost {
  width: min(1180px, calc(100% - 40px));
  margin-left: auto !important;
  margin-right: auto !important;
}
.chat-workspace {
  padding-top: 18px;
}
.thread {
  width: 100% !important;
  max-width: none !important;
  padding: 10px 0 26px !important;
}
.thread .msg {
  max-width: min(780px, 82%);
}
.thread .cards {
  width: min(100%, 980px) !important;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}
.operator-desk {
  width: 100% !important;
  margin: 0 0 24px !important;
}
.composer {
  border: 1px solid var(--line);
  border-radius: 14px 14px 0 0;
  padding: 12px 14px !important;
}
.cost {
  padding: 4px 14px 10px !important;
  border-left: 1px solid var(--line);
  border-right: 1px solid var(--line);
  background: #fff;
}
.empty {
  width: min(720px, 100%);
  max-width: 720px;
  margin: 90px auto 70px;
}

/* Smooth anchor targets without hiding them behind the sticky composer. */
[id^="message-"],
[id^="concierge-"],
#latest,
#operatorDesk {
  scroll-margin-top: 24px;
  scroll-margin-bottom: 120px;
}

/* AJAX feedback: no page flash/reload. */
.ajax-notice {
  position: fixed;
  z-index: 1000;
  right: 22px;
  top: 22px;
  max-width: min(420px, calc(100vw - 44px));
  padding: 11px 15px;
  border-radius: 10px;
  box-shadow: 0 8px 30px rgba(0,0,0,.14);
  font-size: 13px;
  font-weight: 700;
}
.ajax-notice.is-ok { background: #d1e7dd; color: #0f5132; border: 1px solid #badbcc; }
.ajax-notice.is-error { background: #f8d7da; color: #842029; border: 1px solid #f5c2c7; }
[data-ajax-chat].busy,
[data-ajax-action].busy { opacity: .72; }

@media (max-width: 1000px) {
  .app { grid-template-columns: 270px minmax(0, 1fr) !important; }
  .rail { width: 270px; max-width: 270px; padding: 20px 16px; }
  .chat-workspace,
  .main > .flash,
  .main > .banner,
  .main > .composer,
  .main > .cost { width: min(100% - 24px, 1180px); }
}
@media (max-width: 860px) {
  .app { display: block !important; }
  .rail { width: 100%; max-width: none; }
  .chat-workspace,
  .main > .flash,
  .main > .banner,
  .main > .composer,
  .main > .cost { width: calc(100% - 20px); }
  .thread .msg { max-width: 92%; }
  .empty { margin: 44px auto; }
}

/* V-REC registration / live wallet integration */
.registration-card{max-width:760px;margin:48px auto;padding:30px;background:#fff;border:1px solid var(--line,#d9e3e1);border-radius:18px;box-shadow:0 12px 36px rgba(20,54,58,.08)}
.registration-card .eyebrow{font-size:12px;font-weight:800;letter-spacing:.12em;color:#0d7c72;margin-bottom:8px}
.registration-form{display:grid;gap:14px;margin-top:22px}.registration-form label{display:grid;gap:6px;font-size:13px;font-weight:700}.registration-form input,.registration-form select{width:100%;min-height:44px;border:1px solid #cfdad8;border-radius:10px;padding:10px 12px;background:#fff;color:#18343a}.registration-form input:focus,.registration-form select:focus{outline:3px solid rgba(13,124,114,.12);border-color:#0d7c72}.form-grid.two{display:grid;grid-template-columns:1fr 1fr;gap:12px}.registration-form .check-row{display:flex;align-items:flex-start;gap:9px;font-weight:500}.registration-form .check-row input{width:auto;min-height:auto;margin-top:3px}.registration-form button,.primary-link-button{display:inline-flex;justify-content:center;align-items:center;min-height:46px;padding:10px 18px;border:0;border-radius:10px;background:#0d7c72;color:#fff;font-weight:800;text-decoration:none}.registration-steps{display:grid;grid-template-columns:repeat(5,1fr);gap:8px;margin:24px 0}.registration-steps>div{border:1px solid #dce5e3;border-radius:12px;padding:10px;text-align:center;font-size:12px}.registration-steps b{display:flex;width:28px;height:28px;border-radius:50%;align-items:center;justify-content:center;background:#edf3f2;margin:0 auto 7px}.registration-steps .done{border-color:#8ec9c0;background:#f2fbf9}.registration-steps .done b{background:#0d7c72;color:#fff}.vrec-refresh{border:1px solid rgba(255,255,255,.28);background:transparent;color:inherit;border-radius:8px;padding:7px 10px;font-size:12px;cursor:pointer}.vrec-refresh:disabled{opacity:.6;cursor:wait}
@media(max-width:700px){.form-grid.two,.registration-steps{grid-template-columns:1fr}.registration-card{margin:16px 10px;padding:20px}}

/* V-REC registration */
.registration-card{max-width:720px;margin:6vh auto;padding:28px;background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:0 12px 38px rgba(14,59,67,.08)}
.registration-card .eyebrow{font-size:12px;font-weight:800;letter-spacing:.08em;color:var(--teal);margin-bottom:8px}
.registration-form{display:grid;gap:14px}.registration-form label{display:grid;gap:5px;font-size:13px;font-weight:700}.registration-form label span{color:var(--sub)}
.form-grid.two{display:grid;grid-template-columns:1fr 1fr;gap:12px}.check-row{grid-template-columns:auto 1fr!important;align-items:flex-start}.check-row input{width:auto;margin-top:5px}
.registration-steps{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;margin:16px 0 22px}.registration-steps span{padding:7px 8px;border-radius:999px;background:var(--mist);color:var(--sub);font-size:11px;text-align:center}.registration-steps .on{background:var(--teal);color:#fff}
@media(max-width:680px){.registration-card{margin:0;min-height:100vh;border-radius:0;padding:22px 16px}.form-grid.two{grid-template-columns:1fr}.registration-steps{grid-template-columns:1fr 1fr}}


/* Recoverable AJAX timeout: keep the app usable instead of leaving an endless spinner. */
.request-timeout{border:1px solid #f1c76b!important;background:#fff8e5!important;color:#604600!important;display:flex!important;gap:6px;align-items:center;flex-wrap:wrap}
.request-timeout strong{font-weight:800}.request-timeout span{font-size:12px;line-height:1.6}